
FREE CHAPTER from ‘A Practical Guide to Financial Ombudsman Service Claims – Second Edition’ by Adam Temple & Devon Airey
CHAPTER TWO – THE COMPLAINT Central to the role of the FOS is the resolution of complaints. The concept of a ‘complaint’ is one that appears throughout DISP, so it makes sense to consider this first before going on to look at the FOS’s jurisdiction (as to which, see the following […]