‘A Practical Guide to the Financial Conduct Authority (FCA) Consumer Duty’ by Robert Bell

Description

The Consumer Duty is the biggest regulatory change affecting financial services firms in recent years. The Duty strikes at the very core of firms, their culture and ethics, making them look at their products and services differently.

Navigating the complexity of the requirements is challenging, especially when coupled with sometimes vague expectations. A practitioner’s guide, this book takes the reader through those challenges, using a range of examples and regulatory feedback to demonstrate what’s expected whilst painting a picture of the required product governance framework.

ABOUT THE AUTHOR

Robert Bell is a financial services compliance consultant, owner and founder of RB Compliance Consultancy Ltd since 2012. Before that he held senior compliance roles in financial services firms and a Solicitors’ practice.

Robert has authored industry recognised guidance in relation to vulnerability and GDPR, and lectures on compliance subjects for a range of organisations.

CONTENTS

Chapter 1 – Introduction
Chapter 2 – Definitions
Chapter 3 – Product Governance
Chapter 4 – Cross-Cutting Rules
Chapter 5 – Product Approvals: Manufacturers
Chapter 6 – Fair Value Assessments: Manufacturers
Chapter 7 – Product Reviews: Open Manufacturers
Chapter 8 – Product Reviews: Closed Manufacturers
Chapter 9 – Consumer Understanding Outcome
Chapter 10 – Consumer Support Outcome
Chapter 11 – Outcome Monitoring
Chapter 12 – Governance and Culture
Chapter 13 – Senior Manager Responsibilities